AMAZING
PERSONALIZED VOICE CONVERSATION
We start with your requirements. Your call center may be providing technical support, customer service, or sales support. We know your organization has unique requirements and a specific narrative that your customers expect.
RowBotAI captures your requirements including personalized voice tuning, empathy, industry-specific jargon, and every aspect of what your ideal call center solution should be. From there, we build your conversational AI call center and you can test and deploy it within days.
In fact, deployment consists of a simple dial-up telephone number. Users, dial a telephone number and can get their questions answered completely, thoroughly, accurately and with patience. Call agents struggling with complex or expert knowledge questions can have the AI respond directly or bridge the AI into any call.
VALUABLE
INSTANT CALL SUMMARIES
Instant call summaries can be sent by email or SMS text messaging to any user. These summaries can be uses for sentiment analysis, analytics and compliance requirements. This voice to text summary feature is particularly helpful when optimizing the response of a call center at scale. Pattern recognition is clearly and quickly identifiable.
POWERFUL
INTEGRATED VOICE AND SMS TEXT MESSAGING
When your customers make a call to your center they have two choice.s They can speak and have a direct voice conversation with your content or they can send an SMS and text their questions.
In any case, RowBotAI can provide a response. Importantly our work flow does not require a separate application. Users will see all of their content responses with Apple or Google Messenger among others.
EFFICIENT
DYNAMIC
CONTENT
UPDATES
Call Center content and requirements change constantly. Only RowBotAI gives you change control with manual and automated dynamic content updates which can include any type of file format. Whether your call center needs documents, spreadsheets, tables from your source material, we can ingest all in minutes, empowering continuous 24/7 operations.
Just imagine your call center responding nearly instantly to customer content changes automatically and autonomously. No more training operators or trainers required. Just provide RowBotAI with the content.
TECHNOLOGY
KNOW MORE.
DO MORE.
